Souji Gopalakrishna Pillai

COVID-19 and hospitality 5.0: Redefining hospitality operations

Souji Gopalakrishna Pillai, Kavitha Haldorai, Won Seok Seo et al. · International Journal of Hospitality Management · 2021 · 283 citations · Full text

Hospitality 5.0, Hospitality Human Resources, Business +6

Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model

Souji Gopalakrishna Pillai, Woo Gon Kim, Kavitha Haldorai et al. · International Journal of Hospitality Management · 2022 · 173 citations

Customer Satisfaction, Online Customer Behavior, Digital Marketing +14

Factors affecting hotel employees’ attrition and turnover: Application of pull-push-mooring framework

Kavitha Haldorai, Woo Gon Kim, Souji Gopalakrishna Pillai et al. · International Journal of Hospitality Management · 2019 · 141 citations

Work Attitude, Employee Attitude, Workforce Development +11

Dark patterns used by online travel agency websites

Woo Gon Kim, Souji Gopalakrishna Pillai, Kavitha Haldorai et al. · Annals of Tourism Research · 2020 · 30 citations

Computational Social Science, Social Media, Web Trend +7