Failure Point Analysis
Failure Point Analysis is a systematic method used in service process design to identify, evaluate, and mitigate potential points of failure within a service delivery system by examining process dependencies, resource allocation, and customer interaction points to enhance service reliability and robustness.
40
Publications
1.4K
Citations
140
Authors
84
Institutions
Publications per year
2017–2026
14
Parents
40
Combining Service Blueprint and FMEA for Service Design
Pao‐Tiao Chuang · Service Industries Journal · 2007 · 105 citations
Arts, Design, Systems Engineering +16
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84
Dalian University of Technology
Dalian, China
2 h-index
9 publications
297 citations

Beijing Institute of Technology
Beijing, China
1 h-index
3 publications
48 citations
China University of Mining and Technology
Xuzhou, China
1 h-index
5 publications
230 citations
AGH University of Krakow
Krakow, Poland
1 h-index
1 publications
11 citations
Queen's University
Kingston, Canada
1 h-index
2 publications
30 citations
RTX (United States)
Arlington, United States
1 h-index
1 publications
33 citations

University of Ulsan
Ulsan, South Korea
1 h-index
4 publications
44 citations
Swedish Defence Research Agency
Stockholm, Sweden
1 h-index
1 publications
141 citations
1–8 of 84
2 publications · 97 citations
2
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2 publications · 218 citations
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1 publications · 49 citations
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1 publications · 27 citations
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1 publications · 21 citations
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