Concepedia

Exchanges Management

Exchanges Management is a retail service management function that pertains to the systematic handling of product returns, replacements, or upgrades initiated by customers, distinguishing itself from related service operations through its focus on facilitating post-purchase transactional modifications within the retailer-customer relationship.

68

Publications

6K

Citations

124

Authors

76

Institutions

Publications per year

2017–2026

7

Variants

Exchange Management

Parents

Children

Publications

68

Marketing as Exchange

Richard P. Bagozzi · Journal of Marketing · 1975 · 1.5K citations

, , +14

Marketing as Exchange

Richard P. Bagozzi · Journal of Marketing · 1975 · 525 citations

, , +14

Beyond the exchange--the future of B2B.

Richard M. Wise, David Morrison · PubMed · 2000 · 339 citations

, , +14

Transaction Cost Analysis of Service Organization-Customer Exchange

David E. Bowen, Gareth R. Jones · Academy of Management Review · 1986 · 265 citations

, , +16

What makes stock exchanges succeed? Evidence from cross-listing decisions

Marco Pagano, Otto Randl, Ailsa Röell et al. · European Economic Review · 2001 · 230 citations

, , +13

1–5 of 68

Authors

124

  1. RA
    Reena Aggarwal

    Georgetown University, United States

    4 publications · 140 citations

    4

    h-index

  2. JJ
    James J. Angel

    Georgetown University, United States

    2 publications · 56 citations

    2

    h-index

  3. FH
    Frank Husic

    Institute for Financial Research, Sweden

    2 publications · 139 citations

    2

    h-index

  4. AO
    Andrea Ordanini

    Bocconi University, Italy

    2 publications · 92 citations

    2

    h-index

  5. KV
    Kumar Venkataraman

    Southern Methodist University, United States

    2 publications · 218 citations

    2

    h-index

1–5 of 124

Institutions

76

  1. Georgetown University

    Washington, United States

    5 h-index

    8 publications

    257 citations

  2. Boston University

    Boston, United States

    2 h-index

    2 publications

    246 citations

  3. Southern Methodist University

    Dallas, United States

    2 h-index

    2 publications

    218 citations

  4. European Corporate Governance Institute

    Brussels, Belgium

    2 h-index

    3 publications

    107 citations

  5. London Metropolitan University

    London, United Kingdom

    1 h-index

    1 publications

    29 citations

  6. William Carey University

    Hattiesburg, United States

    1 h-index

    1 publications

    43 citations

  7. Seton Hall University

    South Orange, United States

    1 h-index

    3 publications

    57 citations

  8. City University of New York

    New York, United States

    1 h-index

    1 publications

    38 citations

1–8 of 76

Venues

  1. SSRN Electronic Journal

    Repository · 6 publications · 241 citations

    6

    h-index

  2. Journal of Financial Economics

    3 publications · 260 citations

    3

    h-index

  3. Journal of Banking & Finance

    3 publications · 88 citations

    3

    h-index

  4. Journal of applied corporate finance

    2 publications · 68 citations

    2

    h-index

  5. Academy of Management Review

    AMR · 2 publications · 333 citations

    2

    h-index

1–5