Concepedia

Customer Voice Integration

Customer Voice Integration is a strategic framework that systematically incorporates customer feedback and insights into organizational decision-making processes to align product, service, and experience development with evolving customer needs and expectations.

14

Publications

440

Citations

40

Authors

13

Institutions

Publications per year

2017–2026

4

Parents

Publications

14

Capturing the customer’s voice, the centerpiece of strategy making

Somak Bhattacharyya, Zillur Rahman · European Business Review · 2004 · 69 citations

, , +14

Modeling of fuzzy-based voice of customer for business decision analytics

Celestine Aguwa, Mohammad Hessam Olya, Leslie Monplaisir · Knowledge-Based Systems · 2017 · 66 citations

, , +14

Exploiting fashion x-commerce through the empowerment of voice in the fashion virtual reality arena

Elena Morotti, Lorenzo Stacchio, Lorenzo Donatiello et al. · Virtual Reality · 2021 · 56 citations · Full text

, , +17

A voice of the customer real-time strategy: An integrated quality function deployment approach

Yixuan Shen, Jian Zhou, Athanasios A. Pantelous et al. · Computers & Industrial Engineering · 2022 · 39 citations

, , +14

Business Intelligence from Voice of Customer

L. Venkata Subramaniam, Tanveer A. Faruquie, Shajith Ikbal et al. · Proceedings - International Conference on Data Engineering · 2009 · 33 citations

, , +16

1–5 of 14

Authors

40

  1. HW
    H. Wang

    National University of Singapore, Singapore

    1 publications · 31 citations

    1

    h-index

  2. SG
    Shantanu Godbole

    IBM Research - India, India

    1 publications · 33 citations

    1

    h-index

  3. SI
    Shajith Ikbal

    École Polytechnique Fédérale de Lausanne, Switzerland

    1 publications · 33 citations

    1

    h-index

  4. GM
    Gustavo Marfia

    University of Bologna, Italy

    1 publications · 56 citations

    1

    h-index

  5. LD
    Lorenzo Donatiello

    University of Bologna, Italy

    1 publications · 56 citations

    1

    h-index

1–5 of 40

Institutions

13

  1. Hewlett-Packard (United States)

    Palo Alto, United States

    1 h-index

    1 publications

    11 citations

  2. Laboratoire de Génie Informatique, de Production et de Maintenance

    Metz, France

    1 h-index

    2 publications

    22 citations

  3. Chalmers University of Technology

    Gothenburg, Sweden

    1 h-index

    1 publications

    33 citations

  4. Rochester Institute of Technology

    Rochester, United States

    1 h-index

    1 publications

    11 citations

  5. Universiti Malaysia Pahang Al-Sultan Abdullah

    Pekan, Malaysia

    1 h-index

    1 publications

    11 citations

  6. Université de Lorraine

    Nancy, France

    1 h-index

    2 publications

    22 citations

  7. National University of Singapore

    Singapore, Singapore

    1 h-index

    3 publications

    93 citations

  8. University of Bologna

    Bologna, Italy

    1 h-index

    6 publications

    336 citations

1–8 of 13

Venues

  1. Benchmarking An International Journal

    1 publications · 33 citations

    1

    h-index

  2. Journal of Economics Business and Management

    JOEBM · 1 publications · 11 citations

    1

    h-index

  3. Knowledge-Based Systems

    1 publications · 66 citations

    1

    h-index

  4. National University of Singapore

    Repository · 1 publications · 31 citations

    1

    h-index

  5. 1

    h-index

1–5