Concepedia

Customer Performance Dashboards

Customer Performance Dashboards is a performance measurement instrument that integrates and visualizes key customer-related metrics in real time to enable managerial monitoring and evaluation of customer-centric organizational outcomes.

3

Publications

543

Citations

8

Authors

2

Institutions

Publications per year

2017–2026

0

Parents

Publications

3

The use of Web analytics for digital marketing performance measurement

Heikki Karjaluoto · Industrial Marketing Management · 2015 · 350 citations

, , +13

Bringing customers into the boardroom.

Gail McGovern, David Court, John A. Quelch et al. · PubMed · 2004 · 101 citations

, , +12

Components and relative weights in utilization of dashboard measurement systems like the Balanced Scorecard

Gerald K. DeBusk, Robert M. Brown, Larry N. Killough · The British Accounting Review · 2003 · 92 citations

, , +16

Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service

Volker Stich, Roman Emonts-Holley, Roman Senderek · 2015 · 10 citations · Full text

, , +17

1–4 of 3

Authors

8

  1. BC
    Blair Crawford

    1 publications · 101 citations

    1

    h-index

  2. HK
    Heikki Karjaluoto

    University of Jyväskylä, Finland

    1 publications · 350 citations

    1

    h-index

  3. GK
    Gerald K. DeBusk

    University of Tennessee at Chattanooga, United States

    1 publications · 92 citations

    1

    h-index

  4. RM
    Robert M. Brown

    Virginia Tech, United States

    1 publications · 92 citations

    1

    h-index

  5. DC
    David Court

    Macquarie University, Australia

    1 publications · 101 citations

    1

    h-index

1–5 of 8

Institutions

2

  1. University of Jyväskylä

    Jyväskylä, Finland

    1 h-index

    1 publications

    350 citations

  2. Virginia Tech

    Blacksburg, United States

    1 h-index

    3 publications

    276 citations

  3. RWTH Aachen University

    Aachen, Germany

    1 publications

    10 citations

1–3 of 2

Venues

  1. PubMed

    Repository · 1 publications · 101 citations

    1

    h-index

  2. Industrial Marketing Management

    1 publications · 350 citations

    1

    h-index

  3. The British Accounting Review

    BAR · 1 publications · 92 citations

    1

    h-index

1–3