Concepedia

Customer Feedback Reporting

Customer Feedback Reporting is a methodological construct in Customer Feedback Management that systematically organizes, analyzes, and presents customer feedback data to inform strategic decision-making within organizations.

19

Publications

739

Citations

47

Authors

29

Institutions

Publications per year

2017–2026

5

Parents

Publications

19

Consumers' Reports: Management by Customers in a Changing Economy

Linda Fuller, Vicki Smith · Work Employment and Society · 1991 · 233 citations

, , +17

A feedback-based model for CSR assessment and materiality analysis

Armando Calabrese, Roberta Costa, Francesco Rosati · Accounting Forum · 2015 · 100 citations · Full text

, , +16

Eliciting Honest Feedback in Electronic Markets

Nolan Miller, Paul Resnick, Richard Zeckhauser · SSRN Electronic Journal · 2002 · 78 citations · Full text

, , +17

How do domestic and international high-end hotel brands receive and manage customer feedback?

Markus Schuckert, Sai Liang, Rob Law et al. · International Journal of Hospitality Management · 2018 · 40 citations

, , +14

How annual reports communicate a customer orientation

Vaughan C. Judd, Betty J. Tims · Industrial Marketing Management · 1991 · 38 citations

, , +12

1–5 of 19

Authors

47

  1. FR
    Francesco Rosati

    Technical University of Denmark, Denmark

    1 publications · 100 citations

    1

    h-index

  2. DH
    David H. Gustafson

    University of Wisconsin–Madison, United States

    1 publications · 14 citations

    1

    h-index

  3. PC
    Ping-Tsai Chung

    Long Island University, United States

    1 publications · 15 citations

    1

    h-index

  4. JP
    J.H.C. Pretorius

    University of Johannesburg, South Africa

    1 publications · 11 citations

    1

    h-index

  5. SH
    Sarah H. Chung

    Long Island University, United States

    1 publications · 15 citations

    1

    h-index

1–5 of 47

Institutions

29

  1. Fairfield University

    Fairfield, United States

    1 h-index

    1 publications

    19 citations

  2. St. John's University

    New York, United States

    1 h-index

    1 publications

    15 citations

  3. Harvard University

    Cambridge, United States

    1 h-index

    1 publications

    78 citations

  4. University of Denver

    Denver, United States

    1 h-index

    1 publications

    10 citations

  5. University of Southern Queensland

    Toowoomba, Australia

    1 h-index

    1 publications

    21 citations

  6. University of Coimbra

    Coimbra, Portugal

    1 h-index

    1 publications

    14 citations

  7. Long Island University

    Brookville, United States

    1 h-index

    1 publications

    15 citations

  8. University of Johannesburg

    Johannesburg, South Africa

    1 h-index

    3 publications

    33 citations

1–8 of 29

Venues

  1. Industrial Marketing Management

    2 publications · 49 citations

    2

    h-index

  2. Facilities

    1 publications · 11 citations

    1

    h-index

  3. SSRN Electronic Journal

    Repository · 1 publications · 78 citations

    1

    h-index

  4. Safety Science

    1 publications · 20 citations

    1

    h-index

  5. 1

    h-index

1–5