Concepedia

Complaint Tracking

Complaint Tracking is a systematic process within consumer complaint resolution that involves the monitoring, documentation, and management of individual complaints from initial submission through to final disposition, distinguishing it from related processes by its focus on longitudinal oversight and status transparency.

30

Publications

1.6K

Citations

87

Authors

33

Institutions

Publications per year

2017–2026

11

Parents

Publications

30

Patient Complaints and Malpractice Risk

Gerald B. Hickson · JAMA · 2002 · 549 citations

, , +15

Handling complaints on social network sites – An analysis of complaints and complaint responses on Facebook and Twitter pages of large US companies

Sabine Einwiller, Sarah Steilen · Public Relations Review · 2014 · 263 citations

, , +16

Stopping outgoing spam

Joshua Goodman, Robert Rounthwaite · 2004 · 68 citations

, , +11

Case Processing: Consumer Protection in an Attorney General's Office

Susan S. Silbey · Law & Society Review · 1981 · 52 citations

, , +15

Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses

Juram Kim, Chiehyeon Lim · Advanced Engineering Informatics · 2021 · 50 citations

, , +17

1–5 of 30

Authors

87

  1. GB
    Gerald B. Hickson

    Vanderbilt University Medical Center, United States

    3 publications · 632 citations

    3

    h-index

  2. JW
    James W. Pichert

    Vanderbilt University, United States

    2 publications · 83 citations

    2

    h-index

  3. TP
    Tim Prenzler

    Griffith University, Australia

    1 publications · 18 citations

    1

    h-index

  4. JK
    Juram Kim

    Ulsan National Institute of Science and Technology, South Korea

    1 publications · 50 citations

    1

    h-index

  5. AE
    Andrew Ede

    United States Department of Justice, United States

    1 publications · 18 citations

    1

    h-index

1–5 of 87

Institutions

33

  1. Vanderbilt University

    Nashville, United States

    3 h-index

    7 publications

    775 citations

  2. Vanderbilt Health

    Nashville, United States

    2 h-index

    3 publications

    79 citations

  3. Ulsan National Institute of Science and Technology

    Ulsan, South Korea

    1 h-index

    2 publications

    100 citations

  4. University of Haifa

    Haifa, Israel

    1 h-index

    4 publications

    100 citations

  5. Solapur University

    Solapur, India

    1 h-index

    7 publications

    77 citations

  6. University of Helsinki

    Helsinki, Finland

    1 h-index

    2 publications

    58 citations

  7. Universidad de Los Andes, Chile

    Santiago, Chile

    1 h-index

    4 publications

    140 citations

  8. California State University, Fresno

    Fresno, United States

    1 h-index

    1 publications

    29 citations

1–8 of 33

Venues

  1. Journal of Hospitality and Tourism Technology

    JHTT · 1 publications · 44 citations

    1

    h-index

  2. Energy and Buildings

    1 publications · 32 citations

    1

    h-index

  3. Acta Odontologica Scandinavica

    1 publications · 29 citations

    1

    h-index

  4. Clinical Governance An International Journal

    1 publications · 15 citations

    1

    h-index

  5. Australian & New Zealand Journal of Criminology

    ANZJC · 1 publications · 18 citations

    1

    h-index

1–5