Complaint Categorization

Complaint Categorization is a systematic method within the domain of complaint intake that classifies complaints into predefined typologies based on their content, nature, or intent to facilitate structured analysis and response.

59

Publications

3.9K

Citations

177

Authors

96

Institutions

Publications per year

2017–2026

22

Authors

177

  1. HL
    Hsin‐Min Lu

    National Taiwan University, Taiwan

    3 publications · 85 citations

    3

    h-index

  2. DZ
    Daniel Zeng

    University of Arizona, United States

    3 publications · 85 citations

    3

    h-index

  3. DE
    David Eitel

    York General Hospital, United States

    2 publications · 55 citations

    2

    h-index

  4. JD
    John Dowling

    University of Pittsburgh, United States

    2 publications · 182 citations

    2

    h-index

  5. VY
    Valérie Yon

    Centre Hospitalier Philippe Pinel, France

    2 publications · 37 citations

    2

    h-index

1–5 of 177

Venues

  1. Journal of Biomedical Informatics

    3 publications · 98 citations

    3

    h-index

  2. PubMed

    Repository · 3 publications · 47 citations

    3

    h-index

  3. The Gerontologist

    2 publications · 70 citations

    2

    h-index

  4. 2

    h-index

  5. Journal of Marketing

    JM · 2 publications · 1.4K citations

    2

    h-index

1–5