Closed-loop Feedback Processes

Closed-Loop Feedback Processes is a systematic methodology within customer feedback management that integrates the collection, analysis, dissemination, and responsive action on customer feedback, distinguished by its iterative nature and formalized follow-up mechanisms to close the feedback cycle.

23

Publications

775

Citations

79

Authors

33

Institutions

Publications per year

2017–2026

4

Authors

79

  1. IW
    Ilya Wagner

    University of Michigan, United States

    2 publications · 65 citations

    2

    h-index

  2. VB
    Valeria Bertacco

    University of Michigan, United States

    2 publications · 65 citations

    2

    h-index

  3. MK
    M. Kansanaho

    University of Helsinki, Finland

    1 publications · 13 citations

    1

    h-index

  4. MJ
    María José Gómez‐Benito

    Universidad de Zaragoza, Spain

    1 publications · 66 citations

    1

    h-index

  5. JH
    Joachim Hertzberg

    Osnabrück University, Germany

    1 publications · 10 citations

    1

    h-index

1–5 of 79

Venues

  1. International Journal of Production Research

    1 publications · 60 citations

    1

    h-index

  2. Cognitive Science

    1 publications · 49 citations

    1

    h-index

  3. American Control Conference

    Conference · 1 publications · 10 citations

    1

    h-index

  4. Journal of Enterprise Information Management

    1 publications · 14 citations

    1

    h-index

  5. Proceedings of the National Academy of Sciences

    PNAS · 1 publications · 78 citations

    1

    h-index

1–5