Concepedia

Client Servicing

Client Servicing is a theoretical construct within the domain of investor aftercare that specifies the systematic process of maintaining, supporting, and enhancing post-investment client relationships through personalized communication, performance reporting, and responsive issue resolution to foster retention and trust.

13

Publications

485

Citations

31

Authors

17

Institutions

Publications per year

2017–2026

2

Parents

Publications

13

A theory of application service provider (ASP) use from a client perspective

Michael Alan Smith, Ram L. Kumar · Information & Management · 2004 · 108 citations

, , +13

Client Satisfaction Questionnaire-8 and Service Satisfaction Scale-30.

C. Clifford Attkisson, Thomas K. Greenfield · 1994 · 100 citations

, , +11

Service quality in consulting: what is engagement success?

Ron McLachlin · Managing Service Quality · 2000 · 58 citations

, , +13

Influence of 3PL service offerings on client performance in India

R. Rajesh, S. Pugazhendhi, K. Ganesh et al. · Transportation Research Part E Logistics and Transportation Review · 2010 · 58 citations

, , +13

Orbital Express Propellant Resupply Servicing

Neil Dipprey, Scott Rotenberger · 39th AIAA/ASME/SAE/ASEE Joint Propulsion Conference and Exhibit · 2003 · 30 citations

, , +17

1–5 of 13

Authors

31

  1. MA
    Michael Alan Smith

    University of North Carolina at Charlotte, United States

    1 publications · 108 citations

    1

    h-index

  2. ND
    Neil Dipprey

    Northrop Grumman (United States), United States

    1 publications · 30 citations

    1

    h-index

  3. JM
    Jeanette M. Jerrell

    University of South Carolina, United States

    1 publications · 28 citations

    1

    h-index

  4. CM
    C. Muralidharan

    Annamalai University, India

    1 publications · 58 citations

    1

    h-index

  5. SP
    S. Pugazhendhi

    Annamalai University, India

    1 publications · 58 citations

    1

    h-index

1–5 of 31

Institutions

17

  1. The University of Queensland

    Brisbane, Australia

    1 h-index

    1 publications

    14 citations

  2. University of South Carolina

    Columbia, United States

    1 h-index

    1 publications

    28 citations

  3. Beatrice Public Library

    Beatrice, United States

    1 h-index

    2 publications

    36 citations

  4. Annamalai University

    Chidambaram, India

    1 h-index

    3 publications

    174 citations

  5. University of North Carolina at Charlotte

    Charlotte, United States

    1 h-index

    2 publications

    216 citations

  6. University of Mississippi

    Oxford, United States

    1 h-index

    2 publications

    24 citations

  7. Noorul Islam University

    Kanniyākumāri, India

    1 h-index

    1 publications

    58 citations

  8. University of Manitoba

    Winnipeg, Canada

    1 h-index

    1 publications

    58 citations

1–8 of 17

Venues

  1. 39th AIAA/ASME/SAE/ASEE Joint Propulsion Conference and Exhibit

    Conference · 1 publications · 30 citations

    1

    h-index

  2. Journal of Enterprise Information Management

    1 publications · 18 citations

    1

    h-index

  3. 1

    h-index

  4. Industrial Marketing Management

    1 publications · 13 citations

    1

    h-index

  5. 1

    h-index

1–5