Concepedia

S. Pugazhendhi

SP

16

Publications

669

Citations

12

H-Index

2002

Active since

Affiliations

Annamalai University(Current)

Noorul Islam University

Vels University

Indian Institute of Technology Madras

Université de Bordeaux

S. Pugazhendhi is an author at Annamalai University specializing in business, management, and supply chain management.

Top concepts

BusinessManagementLogisticsSupply Chain ManagementMarketingOperations ResearchEngineeringSystems EngineeringCustomer SatisfactionIndustrial Engineering

Publications per year

2002–2016

16

Publications

16

Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business

S. Murali, S. Pugazhendhi, C. Muralidharan · Journal of Retailing and Consumer Services · 2016 · 182 citations

Customer Satisfaction, Home Appliances Business, Service Quality +11

Generic balanced scorecard framework for third party logistics service provider

R. Rajesh, S. Pugazhendhi, K. Ganesh et al. · International Journal of Production Economics · 2012 · 86 citations

Supply Network, Management, Business +8

Information Sharing in Supply Chains: An Overview

Ravinder Kumar, S. Pugazhendhi · Procedia Engineering · 2012 · 74 citations · Full text

Business Intelligence, Supply Network, Management +12

Influence of 3PL service offerings on client performance in India

R. Rajesh, S. Pugazhendhi, K. Ganesh et al. · Transportation Research Part E Logistics and Transportation Review · 2010 · 58 citations

Customer Satisfaction, Service Research, Service Assurance +7

Towards taxonomy architecture of knowledge management for third‐party logistics service provider

R. Rajesh, S. Pugazhendhi, K. Ganesh · Benchmarking An International Journal · 2011 · 48 citations

Logistics Processes, Engineering, Services Management +18

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