Citizen Orientation

Citizen Orientation is a motivational construct in public administration that denotes the extent to which public employees are driven by a commitment to serve the public interest and respond to citizens' needs, distinct from other forms of public service motivation by emphasizing direct responsiveness and accountability to citizens as a primary duty.

Publications

670

Citations

Authors

Institutions

Publications per year

2017–2026

Parents

Public Employee Motivation

Publications

Future of e-Government: An integrated conceptual framework

Suresh Malodia, Amandeep Dhir, Mahima Mishra et al. · Technological Forecasting and Social Change · 2021 · 310 citations · Full text

Public Affairs, Information Systems, Public Administration +13

CUSTOMER CARE AND THE PUBLIC SERVICE ETHOS

Catherine Needham · Public Administration · 2006 · 69 citations

Public Affairs, Public Administration, Public Policy +13

Public services co‐production: exploring the role of citizen orientation

Fabio Cassia, Francesca Magno · International Journal of Quality and Service Sciences · 2009 · 56 citations

Public Affairs, Public Administration, Public Management +12

Who wants technocrats? A comparative study of citizen attitudes in nine young and consolidated democracies

Mihail Chiru, Zsolt Enyedi · The British Journal of Politics and International Relations · 2021 · 44 citations · Full text

Social Sciences, Political Science, Comparative Politics +14

How Civic is the Civic Culture? Explaining Community Participation Using the 2005 English Citizenship Survey

Peter John, Edward Fieldhouse, Hanhua Liu · Political Studies · 2011 · 36 citations

Social Sciences, Political Science, Sociology +17

1–5 of 13

Authors

FM
Francesca Magno
University of Bergamo, Italy
2 publications · 85 citations
2
h-index
FC
Fabio Cassia
University of Verona, Italy
2 publications · 85 citations
2
h-index
SJ
Sebastian Jilke
Rutgers, The State University of New Jersey, United States
1 publications · 21 citations
1
h-index
EF
Edward Fieldhouse
University of Manchester, United Kingdom
1 publications · 36 citations
1
h-index
CC
Cristian Ciurea
Bucharest University of Economic Studies, Romania
1 publications · 10 citations
1
h-index

1–5 of 26

Institutions

1–8 of 22

Venues

Public Administration
2 publications · 90 citations
2
h-index
NISPAcee Journal of Public Administration and Policy
1 publications · 14 citations
1
h-index
Administration & Society
AAS · 1 publications · 24 citations
1
h-index
International Journal of Quality and Service Sciences
IJQSS · 1 publications · 56 citations
1
h-index
The British Journal of Politics and International Relations
BJPIR · 1 publications · 44 citations
1
h-index

1–5