Concepedia

Churn Variables

Churn Variables is a segmentation variable framework that identifies and quantifies behavioral, transactional, and attitudinal indicators predictive of customer disengagement or termination within a subscription-based or ongoing service relationship.

43

Publications

2.3K

Citations

119

Authors

67

Institutions

Publications per year

2017–2026

20

Parents

Publications

43

Customer attrition analysis for financial services using proportional hazard models

Dirk Van den Poel, Bart Larivière · European Journal of Operational Research · 2003 · 416 citations

, , +17

Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market

Hee-Su Kim, Choong-Han Yoon · Telecommunications Policy · 2004 · 414 citations

, , +16

A churn model of scientific knowledge value: Internet researchers as a knowledge value collective

Barry Bozeman, Juan D. Rogers · Research Policy · 2002 · 119 citations

, , +17

Variable selection by association rules for customer churn prediction of multimedia on demand

Chih‐Fong Tsai, Mao-Yuan Chen · Expert Systems with Applications · 2009 · 116 citations

, , +14

Social network analytics for churn prediction in telco: Model building, evaluation and network architecture

María Óskarsdóttir, Cristián Bravo, Wouter Verbeke et al. · Expert Systems with Applications · 2017 · 105 citations · Full text

, , +17

1–5 of 43

Authors

119

  1. DV
    Dirk Van den Poel

    Ghent University, Belgium

    2 publications · 427 citations

    2

    h-index

  2. BL
    Bart Larivière

    Ghent University, Belgium

    2 publications · 427 citations

    2

    h-index

  3. WV
    Wouter Verbeke

    KU Leuven, Belgium

    2 publications · 148 citations

    2

    h-index

  4. MC
    Mao-Yuan Chen

    National Taiwan University Hospital, Taiwan

    1 publications · 116 citations

    1

    h-index

  5. HS
    Heiko Stüber

    Institut für Arbeitsmarkt und Berufsforschung, Germany

    1 publications · 16 citations

    1

    h-index

1–5 of 119

Institutions

67

  1. Ghent University

    Ghent, Belgium

    3 h-index

    6 publications

    980 citations

  2. KU Leuven

    Leuven, Belgium

    2 h-index

    4 publications

    358 citations

  3. Waseda University

    Tokyo, Japan

    1 h-index

    2 publications

    36 citations

  4. North Carolina State University

    Raleigh, United States

    1 h-index

    1 publications

    17 citations

  5. University of Amsterdam

    Amsterdam, The Netherlands

    1 h-index

    1 publications

    46 citations

  6. Hanyang University

    Seoul, South Korea

    1 h-index

    1 publications

    414 citations

  7. Seagate (United States)

    Cupertino, United States

    1 h-index

    1 publications

    24 citations

  8. Pohang University of Science and Technology

    Pohang, South Korea

    1 h-index

    1 publications

    10 citations

1–8 of 67

Venues

  1. Expert Systems with Applications

    5 publications · 386 citations

    5

    h-index

  2. Neural Computing and Applications

    3 publications · 74 citations

    3

    h-index

  3. Games and Culture

    1 publications · 19 citations

    1

    h-index

  4. 1

    h-index

  5. Technological Forecasting and Social Change

    1 publications · 28 citations

    1

    h-index

1–5