Concepedia

Churn Analytics

Churn Analytics is a scholarly research contribution that belongs to the class of analytical methods and specifically involves the systematic examination of customer attrition patterns to predict, understand, and mitigate churn within a business or service context.

181

Publications

10.1K

Citations

527

Authors

238

Institutions

Publications per year

2017–2026

91

Parents

Publications

181

Applying data mining to telecom churn management

Shin‐Yuan Hung, David C. Yen, Hsiu-Yu Wang · Expert Systems with Applications · 2005 · 515 citations · Full text

, , +14

Data mining techniques for customer relationship management

Chris Rygielski, Jyun‐Cheng Wang, David C. Yen · Technology in Society · 2002 · 510 citations

, , +16

New insights into churn prediction in the telecommunication sector: A profit driven data mining approach

Wouter Verbeke, Karel Dejaeger, David Martens et al. · European Journal of Operational Research · 2011 · 438 citations

, , +17

Computer assisted customer churn management: State-of-the-art and future trends

John Hadden, Ashutosh Tiwari, Rajkumar Roy et al. · Computers & Operations Research · 2005 · 331 citations

, , +14

Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry

Jae‐Hyeon Ahn, Sang Pil Han, Yung-Seop Lee · Telecommunications Policy · 2006 · 321 citations

, , +17

1–5 of 181

Authors

527

  1. BB
    Bart Baesens

    KU Leuven, Belgium

    7 publications · 860 citations

    7

    h-index

  2. WV
    Wouter Verbeke

    KU Leuven, Belgium

    3 publications · 702 citations

    3

    h-index

  3. AK
    Abbas Keramati

    University of Tehran, Iran

    3 publications · 380 citations

    3

    h-index

  4. RR
    Rajkumar Roy

    Cranfield University, United Kingdom

    2 publications · 404 citations

    2

    h-index

  5. GC
    Gerda Claeskens

    KU Leuven, Belgium

    2 publications · 61 citations

    2

    h-index

1–5 of 527

Institutions

238

  1. University of Southampton

    Southampton, United Kingdom

    7 h-index

    12 publications

    1.2K citations

  2. University of Tehran

    Tehran, Iran

    5 h-index

    10 publications

    1.1K citations

  3. KU Leuven

    Leuven, Belgium

    5 h-index

    14 publications

    2K citations

  4. National Chung Cheng University

    Minxiong, Taiwan

    4 h-index

    6 publications

    1.7K citations

  5. Amity University

    Noida, India

    3 h-index

    5 publications

    150 citations

  6. Tamkang University

    Taipei, Taiwan

    3 h-index

    4 publications

    200 citations

  7. Vlerick Business School

    Ghent, Belgium

    3 h-index

    3 publications

    641 citations

  8. King Abdulaziz University

    Jeddah, Saudi Arabia

    2 h-index

    2 publications

    86 citations

1–8 of 238

Venues

  1. Expert Systems with Applications

    12 publications · 1.3K citations

    12

    h-index

  2. International Journal of Computer Applications

    5 publications · 199 citations

    5

    h-index

  3. Applied Soft Computing

    4 publications · 566 citations

    4

    h-index

  4. Applied Sciences

    3 publications · 93 citations

    3

    h-index

  5. 3

    h-index

1–5