Concepedia

Chatbot Service Support

Chatbot Service Support is a technological framework within customer service management that enables automated, real-time interaction between organizations and customers through rule-based or AI-driven conversational agents to resolve inquiries, deliver information, and facilitate service transactions without human intervention.

11

Publications

773

Citations

50

Authors

27

Institutions

Publications per year

2017–2026

11

Parents

Publications

11

AI-Based Chatbots Adoption Model for Higher-Education Institutions: A Hybrid PLS-SEM-Neural Network Modelling Approach

Noor Irliana Mohd Rahim, Noorminshah A. Iahad, Ahmad Fadhil Yusof et al. · Sustainability · 2022 · 234 citations · Full text

, , +10

It's all part of the customer journey: The impact of augmented reality, chatbots, and social media on the body image and self‐esteem of Generation Z female consumers

Nisreen Ameen, Jun‐Hwa Cheah, Satish Kumar · Psychology and Marketing · 2022 · 156 citations · Full text

, , +14

Enhancing the Academic Library Experience with Chatbots: An Exploration of Research and Implications for Practice

Indra Mckie, Bhuva Narayan · Journal of the Australian Library and Information Association · 2019 · 99 citations

, , +15

Framework for Design and Implementation of Chat Support System using Natural Language Processing

P. William, Govinda Rajulu Lanke, Venkata N Inukollu et al. · 2023 · 72 citations

, , +14

Developing, Implementing, and Evaluating an Artificial Intelligence–Guided Mental Health Resource Navigation Chatbot for Health Care Workers and Their Families During and Following the COVID-19 Pandemic: Protocol for a Cross-sectional Study

Jasmine M. Noble, Ali Zamani, MohamadAli Gharaat et al. · JMIR Research Protocols · 2022 · 53 citations · Full text

, , +14

1–5 of 11

Authors

50

  1. NA
    Noorminshah A. Iahad

    University of Technology Malaysia, Malaysia

    1 publications · 234 citations

    1

    h-index

  2. SA
    Sruthy Anand

    Amrita Vishwa Vidyapeetham, India

    1 publications · 20 citations

    1

    h-index

  3. MH
    Muhammad Hasnain Abbas Naqvi

    Southwest Jiaotong University, China

    1 publications · 33 citations

    1

    h-index

  4. IM
    Indra Mckie

    University of Technology Sydney, Australia

    1 publications · 99 citations

    1

    h-index

  5. BN
    Bhuva Narayan

    University of Technology Sydney, Australia

    1 publications · 99 citations

    1

    h-index

1–5 of 50

Institutions

27

  1. Institute of Engineering

    Pulchowk, Nepal

    1 h-index

    1 publications

    72 citations

  2. University of Macedonia

    Thessaloniki, Greece

    1 h-index

    2 publications

    44 citations

  3. Nanjing Audit University

    Nanjing, China

    1 h-index

    1 publications

    33 citations

  4. Royal Holloway University of London

    Egham, United Kingdom

    1 h-index

    1 publications

    156 citations

  5. Malaviya National Institute of Technology Jaipur

    Jaipur, India

    1 h-index

    1 publications

    156 citations

  6. Universiti Putra Malaysia

    Seri Kembangan, Malaysia

    1 h-index

    1 publications

    156 citations

  7. University of Religions and Denominations

    Qom, Iran

    1 h-index

    1 publications

    33 citations

  8. University of Technology Malaysia

    Johor Bahru, Malaysia

    1 h-index

    4 publications

    936 citations

1–8 of 27

Venues

  1. Heliyon

    1 publications · 26 citations

    1

    h-index

  2. Sustainability

    1 publications · 234 citations

    1

    h-index

  3. 1

    h-index

  4. Cureus

    1 publications · 47 citations

    1

    h-index

  5. Multimodal Technologies and Interaction

    1 publications · 22 citations

    1

    h-index

1–5