Call Center Support is a taxpayer assistance framework that systematically delivers real-time, telephonically mediated guidance and problem resolution services to taxpayers through trained agents operating within centralized, institutionalized service hubs.
55
Publications
1.9K
Citations
171
Authors
91
Institutions
Publications per year
2017–2026
11
Parents
Publications
55
1–5 of 55
Authors
171
- HR
3
h-index
- TG
3
h-index
- AL
2
h-index
- RJ
2
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- JM
2
h-index
1–5 of 171
Institutions
91
University of Salford
Salford, United Kingdom
4 h-index
4 publications
228 citations
Lancaster University
Lancaster, United Kingdom
3 h-index
5 publications
313 citations
Vrije Universiteit Amsterdam
Amsterdam, The Netherlands
3 h-index
6 publications
99 citations
University of Manchester
Manchester, United Kingdom
2 h-index
2 publications
71 citations
Pennsylvania State University
State College, United States
2 h-index
4 publications
76 citations
Salford Royal Hospital
Salford, United Kingdom
2 h-index
8 publications
738 citations
Cardiff University
Cardiff, United Kingdom
2 h-index
2 publications
63 citations
Umkhuseli Innovation and Research Management
Pietermaritzburg, South Africa
1 h-index
1 publications
16 citations
1–8 of 91
Venues
- Computer Supported Cooperative Work (CSCW)
3 publications · 91 citations
3
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- Diabetes Care
2 publications · 157 citations
2
h-index
- Information and Organization
2 publications · 71 citations
2
h-index
- AI Magazine
1 publications · 15 citations
1
h-index
- International Journal of Environmental Research and Public Health
1 publications · 35 citations
1
h-index
1–5