Concepedia

Benchmarking Customer Needs

Benchmarking Customer Needs is a systematic methodology within the field of customer intelligence that identifies, measures, and compares key customer requirements against industry standards or best practices to evaluate competitive positioning and guide strategic service or product development.

12

Publications

643

Citations

37

Authors

24

Institutions

Publications per year

2017–2026

3

Parents

Publications

12

Identifying comparative customer requirements from product online reviews for competitor analysis

Jian Jin, Ping Ji, Rui Gu · Engineering Applications of Artificial Intelligence · 2015 · 156 citations · Full text

, , +14

Functional Analysis: A Fundamental Empirical Study for Reverse Engineering, Benchmarking and Redesign

Aaron D. Little, Kristin L. Wood, Daniel A. McAdams · 1997 · 103 citations

, , +16

Uncovering differences and similarities among quality function deployment-based methods in Design for X: Benchmarking in different domains

Mario Fargnoli, Tomohiko Sakao · Quality Engineering · 2016 · 70 citations

, , +8

Critically classifying: UK e‐government website benchmarking and the recasting of the citizen as customer

Benjamin Mosse, Edgar A. Whitley · Information Systems Journal · 2008 · 65 citations

, , +13

Economic and Climate Benefits of Electric Vehicles in China, the United States, and Germany

Xiaoyi He, Shaojun Zhang, Ye Wu et al. · Environmental Science & Technology · 2019 · 56 citations

, , +17

1–5 of 12

Authors

37

  1. JH
    Jiming Hao

    Tsinghua University, China

    1 publications · 56 citations

    1

    h-index

  2. GN
    Geoffrey N. Soutar

    The University of Western Australia, Australia

    1 publications · 28 citations

    1

    h-index

  3. KM
    K. Max Zhang

    Cornell University, United States

    1 publications · 56 citations

    1

    h-index

  4. KL
    Kristin L. Wood

    Singapore University of Technology and Design, Singapore

    1 publications · 103 citations

    1

    h-index

  5. RG
    Rui Gu

    Columbia University, United States

    1 publications · 156 citations

    1

    h-index

1–5 of 37

Institutions

24

  1. Whiteley Clinic

    London, United Kingdom

    1 h-index

    1 publications

    65 citations

  2. Shenzhen Polytechnic University

    Shenzhen, China

    1 h-index

    2 publications

    312 citations

  3. The University of Western Australia

    Perth, Australia

    1 h-index

    1 publications

    28 citations

  4. University of Oulu

    Oulu, Finland

    1 h-index

    3 publications

    36 citations

  5. University of International Business and Economics

    Beijing, China

    1 h-index

    1 publications

    156 citations

  6. Beijing Normal University

    Beijing, China

    1 h-index

    1 publications

    156 citations

  7. Charles Sturt University

    Bathurst, Australia

    1 h-index

    2 publications

    56 citations

  8. Chalmers University of Technology

    Gothenburg, Sweden

    1 h-index

    1 publications

    33 citations

1–8 of 24

Venues

  1. Information Systems Journal

    ISJ · 1 publications · 65 citations

    1

    h-index

  2. Environmental Science & Technology

    1 publications · 56 citations

    1

    h-index

  3. Quality Engineering

    1 publications · 70 citations

    1

    h-index

  4. Business Process Management Journal

    BPMJ · 1 publications · 12 citations

    1

    h-index

  5. Benchmarking An International Journal

    1 publications · 33 citations

    1

    h-index

1–5