Concepedia

Back-office Automation

Back-Office Automation is a systematic application of digital technologies and business process optimization techniques to administrative, non-client-facing operations within public sector organizations, distinguished by its focus on internal efficiency, regulatory compliance, and support services such as payroll, procurement, records management, and human resource administration.

26

Publications

1.1K

Citations

55

Authors

37

Institutions

Publications per year

2017–2026

17

Parents

Publications

26

How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations

Martin Spring, James Faulconbridge, Atif Sarwar · Journal of Operations Management · 2022 · 212 citations · Full text

, , +15

Robotic Process Automation: Strategic Transformation Lever for Global Business Services?

Leslie P. Willcocks, Mary C. Lacity, Andrew Craig · Journal of Information Technology Teaching Cases · 2017 · 164 citations · Full text

, , +17

Robotic Automation Process - The next major revolution in terms of back office operations improvement

Sorin Anagnoste · Proceedings of the ... International Conference on Business Excellence · 2017 · 144 citations · Full text

, , +16

Delineated Analysis of Robotic Process Automation Tools

Ruchi Issac, Riya Muni, Kenali Desai · 2018 · 55 citations

, , +8

Robotic Process Automation

Vinay Kommera · American Journal of Intelligent Systems · 2019 · 54 citations · Full text

, , +15

1–5 of 26

Authors

55

  1. RM
    Riya Muni

    Dwarkadas J. Sanghvi College of Engineering, India

    1 publications · 55 citations

    1

    h-index

  2. TM
    Tiago Martins

    University of Coimbra, Portugal

    1 publications · 10 citations

    1

    h-index

  3. CD
    C.K. Dyer

    University of Nottingham, United Kingdom

    1 publications · 50 citations

    1

    h-index

  4. LP
    Leslie P. Willcocks

    London School of Economics and Political Science, United Kingdom

    1 publications · 164 citations

    1

    h-index

  5. JA
    José Antônio Visintin

    Universidade de São Paulo, Brazil

    1 publications · 16 citations

    1

    h-index

1–5 of 55

Institutions

37

  1. Science Club

    Fall City, United States

    2 h-index

    2 publications

    100 citations

  2. Universal University

    Moscow, Russia

    2 h-index

    2 publications

    100 citations

  3. Linköping University

    Linköping, Sweden

    1 h-index

    1 publications

    28 citations

  4. Fundação de Estudo e Pesquisa em Medicina Veterinária e Zootecnia

    Belo Horizonte, Brazil

    1 h-index

    1 publications

    16 citations

  5. British University in Dubai

    Dubai, United Arab Emirates

    1 h-index

    1 publications

    17 citations

  6. Skyline University College

    Sharjah city, United Arab Emirates

    1 h-index

    1 publications

    10 citations

  7. King's College London

    London, United Kingdom

    1 h-index

    1 publications

    28 citations

  8. University of Missouri–St. Louis

    St Louis, United States

    1 h-index

    1 publications

    164 citations

1–8 of 37

Venues

  1. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 2 publications · 100 citations

    2

    h-index

  2. Procedia Computer Science

    2 publications · 23 citations

    2

    h-index

  3. European Journal of Industrial Relations

    1 publications · 28 citations

    1

    h-index

  4. SSRN Electronic Journal

    Repository · 1 publications · 13 citations

    1

    h-index

  5. 1

    h-index

1–5