Il-Sun Yang

A cross-cultural comparison of fast food restaurant selection criteria between Korean and Filipino college students

Seunghee Baek, Sunny Ham, Il-Sun Yang · International Journal of Hospitality Management · 2005 · 104 citations

Food Choice, Customer Satisfaction, Culture +7

Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement

Seohui Han, Seonok Ham, Il-Sun Yang et al. · Tourism Management · 2012 · 80 citations

Customer Experience, Customer Satisfaction, Service Quality +11

Key attributes of internal service recovery strategies as perceived by frontline food service employees

Joanne Yoo, Seo-Young Shin, Il-Sun Yang · International Journal of Hospitality Management · 2005 · 48 citations

Customer Satisfaction, Service Recovery, Service Research +10

Attitudes of Korean College Students Towards Quick-Service, Family-Style, and Fine Dining Restaurants

Cathy H.C. Hsu, Sunghee Byun, Il-Sun Yang · Journal of Restaurant & Foodservice Marketing · 1997 · 43 citations

Customer Satisfaction, Culinary Studies, Consumer Research +23

Mature consumers’ patronage motives and the importance of attributes regarding HMR based on the food-related lifestyles of the upper middle class

Yoon Jung Jang, Woo Gon Kim, Il-Sun Yang · International Journal of Hospitality Management · 2010 · 34 citations

Food Choice, Consumer Decision Making, Consumer Culture +11