Concepedia

Seo-Young Shin

SS

Statistics

Publications

2

Citations

80

H-Index

2

Active since

2005

Affiliations

Yonsei University(Current)

Seo-Young Shin is an author at Yonsei University specializing in customer satisfaction, management, and marketing.

Top concepts

BusinessMarketingManagementCustomer SatisfactionHospitality ManagementSocial MediaCommunicationHuman ResourcesUser ExperienceConsumer Behavior

Publications per year

2005–2007

2

Publications

2

Key attributes of internal service recovery strategies as perceived by frontline food service employees

Joanne Yoo, Seo-Young Shin, Il-Sun Yang · International Journal of Hospitality Management · 2005 · 48 citations

Customer Satisfaction, Service Recovery, Service Research +10

A Grounded Theory Approach to Understanding the Website Experiences of Restaurant Customers

Young Namkung, Seo-Young Shin, Il-Sun Yang · Journal of Foodservice Business Research · 2007 · 32 citations

Customer Experience, Customer Satisfaction, Digital Marketing +28

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