Concepedia

Patricia Chew

PC

Statistics

Publications

4

Citations

596

H-Index

4

Active since

2002

Affiliations

National University of Singapore(Current)

Singapore University of Social Sciences

Patricia Chew is an author at National University of Singapore specializing in marketing, management, and consumer research.

Top concepts

MarketingManagementConsumer ResearchBusinessSocial InfluenceConsumer BehaviorCustomer SatisfactionArtsBiasTrust

Publications per year

2002–2023

4

Publications

4

The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour

Jochen Wirtz, Patricia Chew · International Journal of Service Industry Management · 2002 · 389 citations

Customer Satisfaction, Consumer Uncertainty, Consumer Motivation +22

The Role of Metaperception on the Effectiveness of Referral Reward Programs

Jochen Wirtz, Chiara Orsingher, Patricia Chew et al. · Journal of Service Research · 2012 · 114 citations

Behavioral Decision Making, Social Psychology, Consumer Research +21

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Jochen Wirtz, Johannes Hofmeister, Patricia Chew et al. · Service Industries Journal · 2023 · 72 citations

Artificial Intelligence, Customer Satisfaction, Service Factory +23

The dual impact of traditional and national cultural values on expatriate ethnic groups' attitudes and willingness to buy

Yamen Koubaa, Gaelle Ulvoas, Patricia Chew · Asia Pacific Journal of Marketing and Logistics · 2011 · 21 citations

Ethnicity, Traditional Chinese, East Asian Studies +25

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