Amarolinda Zanela Saccol

Statistics

Publications

Citations

142

H-Index

Active since

2006

Affiliations

Universidade do Vale do Rio dos Sinos(Current)

Universidade de São Paulo

Amarolinda Zanela Saccol is an author at Universidade do Vale do Rio dos Sinos specializing in business, management, and organizational communication.

Top concepts

BusinessManagementEducationMarketingE-learningTechnologyMobile LearningUser ExperienceLearning AnalyticsCustomer Satisfaction

Publications per year

2006–2011

Publications

What lies behind the concept of customer relationship management? Discussing the essence of CRM through a phenomenological approach

Cristiane Drebes Pedron, Amarolinda Zanela Saccol · BAR - Brazilian Administration Review · 2009 · 64 citations · Full text

Customer Experience, Customer Satisfaction, Phenomenological Approach +18

The Hospitality Metaphor as a Theoretical Lens for Understanding the ICT Adoption Process

Amarolinda Zanela Saccol, Nicolau Reinhard · Journal of Information Technology · 2006 · 35 citations

Customer Satisfaction, Innovation Adoption, Emerging Media +27

A Framework for the Design of Ubiquitous Learning Applications

Amarolinda Zanela Saccol, Marcos Ricardo Kich, Eliane Schlemmer et al. · 2009 · 25 citations

E-learning, Engineering, Virtual Classroom +15

Mobile Learning in Organizations

Amarolinda Zanela Saccol, Jorge Luís Victória Barbosa, Eliane Schlemmer et al. · International Journal of Information and Communication Technology Education · 2011 · 18 citations

Educational Environments, E-learning, Education +21

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