Gary Douglas

User perceptions of security, convenience and usability for ebanking authentication tokens

Catherine S. Weir, Gary Douglas, Martin Carruthers et al. · Computers & Security · 2008 · 139 citations

Engineering, Usable Security, Information Security +8

Usable security: User preferences for authentication methods in eBanking and the effects of experience

Catherine S. Weir, Gary Douglas, Tim Richardson et al. · Interacting with Computers · 2009 · 100 citations

Engineering, Usable Security, Information Security +20

A usability comparison of three alternative message formats for an SMS banking service

Gareth Peevers, Gary Douglas, M.A. Jack · International Journal of Human-Computer Studies · 2007 · 57 citations

Text Features, Mobile Marketing, Sms Banking Service +6

Incentive schemes in the financial services sector

Min‐Hui Foo, Gary Douglas, Mervyn Jack · International Journal of Bank Marketing · 2008 · 26 citations

Customer Experience, New Technologies, Exchange Relationship Norms +23

On the role of SMS for transaction confirmation with IVR telephone banking

Gareth Peevers, Gary Douglas, D. Marshall et al. · International Journal of Bank Marketing · 2011 · 16 citations

Customer Experience, Customer Satisfaction, Ivr Telephone Call +23