Yun Lok Lee - Concepedia

Author

Yun Lok Lee

Also Known As

Yun Lok Lee

Publications

290

Citations

H-Index

Concepts

All Affiliations

Yun Lok Lee is an author at Southern Cross University specializing in business, customer satisfaction, and management.

#	Concept	H-Index	Publications	Citations
1	Business	3	3	277
2	Management	3	3	277
3	Marketing	2	2	229
4	Hospitality Management	2	2	229
5	Communication	1	1	48

Yun Lok Lee

Publications

277

Citations

H-Index

Page 1

	Year	Citations
Measuring quality in restaurant operations: an application of the SERVQUAL instrument Yun Lok Lee, Nerilee Hing International Journal of Hospitality Management Customer SatisfactionServqual InstrumentService QualityService ResearchQuality Evaluation	1995	211
Service encounters and face loss: Issues of failures, fairness, and context Yun Lok Lee, Beverley Sparks, Ken Butcher International Journal of Hospitality Management Customer SatisfactionService EncountersService RecoveryServices ManagementService Study	2013	48
Conceptualizing and Measuring Service Quality: Towards Consistency and Clarity in its Application to Travel Agencies in China Hanyu Chen, Betty Weiler, Martin Young, Journal of Quality Assurance in Hospitality & Tourism Total Quality ManagementCustomer SatisfactionTourism ManagementCritical ReviewMeasuring Service Quality	2016	18

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