Concepedia

Yun Lok Lee

YL

3

Publications

277

Citations

3

H-Index

1995

Active since

Affiliations

Southern Cross University(Current)

Yun Lok Lee is an author at Southern Cross University specializing in business, customer satisfaction, and management.

Top concepts

Publications per year

1995–2016

3

Publications

3

Measuring quality in restaurant operations: an application of the SERVQUAL instrument

Yun Lok Lee, Nerilee Hing · International Journal of Hospitality Management · 1995 · 211 citations

, , +9

Service encounters and face loss: Issues of failures, fairness, and context

Yun Lok Lee, Beverley Sparks, Ken Butcher · International Journal of Hospitality Management · 2013 · 48 citations

, , +9

Conceptualizing and Measuring Service Quality: Towards Consistency and Clarity in its Application to Travel Agencies in China

Hanyu Chen, Betty Weiler, Martin Young et al. · Journal of Quality Assurance in Hospitality & Tourism · 2016 · 18 citations

, , +17

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