Ken Butcher

Evaluative and relational influences on service loyalty

Ken Butcher, Beverley Sparks, Frances O’Callaghan · International Journal of Service Industry Management · 2001 · 348 citations

Business, Marketing, Marketing Management +16

Is corporate social responsibility (CSR) participation the pathway to foster meaningful work and helping behavior for millennials?

Daraneekorn Supanti, Ken Butcher · International Journal of Hospitality Management · 2018 · 200 citations

Management, Organizational Behavior, Corporate Social Responsibility +10

The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States

Karen Dallimore, Beverley Sparks, Ken Butcher · Journal of Service Research · 2007 · 177 citations · Full text

Social Sciences, Marketing, Psychology +17

Marketing in Travel and Tourism

Ken Butcher · Annals of Tourism Research · 2009 · 128 citations

Management, Marketing Management, Tourism Management +10

Enhancing brand preference through corporate social responsibility initiatives in the Thai banking sector

Rojanasak Chomvilailuk, Ken Butcher · Asia Pacific Journal of Marketing and Logistics · 2010 · 105 citations

Business, Marketing, Marketing Management +8