Concepedia

Joanne M. Sulek

JM

10

Publications

946

Citations

10

H-Index

1992

Active since

Affiliations

North Carolina Agricultural and Technical State University(Current)

University of North Carolina at Chapel Hill

Joanne M. Sulek is an author at North Carolina Agricultural and Technical State University specializing in business, management, and service quality.

Top concepts

BusinessManagementEngineeringService QualityMarketingSystems EngineeringCustomer SatisfactionControl ChartsConsumer BehaviorConsumer Research

Publications per year

1992–2007

10

Publications

10

The Relative Importance of Food, Atmosphere, and Fairness of Wait

Joanne M. Sulek, Rhonda L. Hensley · Cornell Hotel and Restaurant Administration Quarterly · 2004 · 556 citations

Customer Satisfaction, Behavioral Decision Making, Relative Importance +19

Static scheduling research to minimize weighted and unweighted tardiness: A state-of-the-art survey

Tapan Sen, Joanne M. Sulek, Parthasarati Dileepan · International Journal of Production Economics · 2002 · 98 citations

Engineering, Project Scheduling, Energy Management +10

Customer satisfaction with waits in multi‐stage services

Rhonda L. Hensley, Joanne M. Sulek · Managing Service Quality · 2007 · 78 citations

Customer Satisfaction, Relative Importance, Consumer Research +17

The Impact of a Customer Service Intervention and Facility Design on Firm Performance

Joanne M. Sulek, Mary R. Lind, Ann S. Marucheck · Management Science · 1995 · 65 citations

Customer Experience, Customer Satisfaction, Firm Performance +21

Measuring performance in multi‐stage service operations: An application of cause selecting control charts

Joanne M. Sulek, Ann S. Marucheck, Mary R. Lind · Journal of Operations Management · 2005 · 58 citations · Full text

Control Charts, Psm Performance, Performance Measurement +20

Rows per page

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