Concepedia

Liz Ritchie

LR

4

Publications

298

Citations

4

H-Index

2000

Active since

Affiliations

University of Manchester(Current)

Manchester School of Architecture

Liz Ritchie is an author at University of Manchester specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementProgram EvaluationQuality ImprovementStrategic ManagementCustomer SatisfactionOrganizational BehaviorPerformance MeasurementTotal Quality ManagementNursing

Publications per year

2000–2002

4

Publications

4

Self-assessment using the business excellence model: A study of practice and process

Liz Ritchie, B.G. Dale · International Journal of Production Economics · 2000 · 169 citations

Total Quality Management, Customer Satisfaction, Service Excellence +12

The benefits of reverse logistics: the case of the Manchester Royal Infirmary Pharmacy

Liz Ritchie, Bernard Burnes, Paul Whittle et al. · Supply Chain Management An International Journal · 2000 · 97 citations

Logistics Processes, Mri Pharmacy, Healthcare Supply Chain Management +15

An analysis of self-assessment practices using the business excellence model

Liz Ritchie, B.G. Dale · Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture · 2000 · 18 citations

Total Quality Management, Customer Satisfaction, Quality Assurance +14

Driving quality – clinical governance in the National Health Service

Liz Ritchie · Managing Service Quality · 2002 · 14 citations

Health Administration, Family Medicine, Quality Management Systems +22

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