Margaret L. Friedman

Author

Also Known As

Margaret Friedman, Margaret L Friedman, Margaret L. Friedman

Publications

110

Citations

H-Index

Concepts

Margaret L. Friedman is an author specializing in customer satisfaction, applied social psychology, and healthcare marketing.

#	Concept	H-Index	Publications	Citations
1	Business	1	1	56
2	Management	1	1	56
3	Nursing	1	1	46
4	Public Health	1	1	46
5	Social Sciences	1	1	46

Margaret L. Friedman

Publications

102

Citations

H-Index

Page 1

	Year	Citations
Consumer evaluation processes in a service letting Margaret L. Friedman, Lois J. Smith Journal of Services Marketing Customer SatisfactionBehavioral Decision MakingConsumer StudyConsumer SearchConsumer Research	1993	56
Using Consumer Perceptions and a Contingency Approach to Improve Health Care Delivery Margaret L. Friedman, Gilbert A. Churchill Journal of Consumer Research Customer SatisfactionSocial PsychologySocial InfluenceConsumer PerceptionsResearch Ethics	1987	46

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