Shirley‐Ann Hazlett

The measurement of service quality: a new P‐C‐P attributes model

George Philip, Shirley‐Ann Hazlett · International Journal of Quality & Reliability Management · 1997 · 296 citations

Business, Marketing, Quality Management +15

E‐government: the realities of using IT to transform the public sector

Shirley‐Ann Hazlett, Frances Hill · Managing Service Quality · 2003 · 178 citations

Management, Public Administration, Public Management +17

Performance management in the UK public sector

Rodney McAdam, Shirley‐Ann Hazlett, Christine Casey · International Journal of Public Sector Management · 2005 · 167 citations

Management, Performance Management, Public Administration +17

From quality management to socially responsible organisations: the case for CSR

Shirley‐Ann Hazlett, Rodney McAdam, Lisa Murray · International Journal of Quality & Reliability Management · 2007 · 54 citations

Management, Quality Management, Strategic Management +9

A grounded theory research approach to building and testing TQM theory in operations management

Rodney McAdam, Denis Leonard, Joan Henderson et al. · Omega · 2006 · 50 citations

Management, Operations Management, Quality Management +7