Andriani Kusumawati

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Karisma Sri Rahayu · The TQM Journal · 2020 · 115 citations

Customer Experience, Customer Satisfaction, Service Quality +14

THE INFLUENCE OF UTILITARIAN VALUE, HEDONIC VALUE, SOCIAL VALUE, AND PERCEIVED RISK ON CUSTOMER SATISFACTION: SURVEY OF E-COMMERCE CUSTOMERS IN INDONESIA

Tri Yulistyawati Evelina, Andriani Kusumawati, Umar Nimran et al. · Verslas teorija ir praktika · 2020 · 78 citations · Full text

Customer Satisfaction, Online Customer Behavior, E-commerce Customer Satisfaction +15

Effects of sustainability on WoM intention and revisit intention, with environmental awareness as a moderator

Andriani Kusumawati, Humam Santosa Utomo, Suharyono Suharyono et al. · Management of Environmental Quality An International Journal · 2019 · 51 citations

Customer Satisfaction, Tourism Performance, Engineering +18

Impact of Digital Marketing on Student Decision-Making Process of Higher Education Institution: A Case of Indonesia

Andriani Kusumawati · Journal of e-Learning & Higher Education · 2019 · 50 citations · Full text

The antecedents of behavioral intention regarding rural tourism destination

Eny Endah Pujiastuti, Umar Nimran, Singgih Suharyono et al. · Asia Pacific Journal of Tourism Research · 2017 · 49 citations

Customer Experience, Customer Satisfaction, Behavioral Intention +15