Concepedia

Karisma Sri Rahayu

KS

4

Publications

184

Citations

4

H-Index

2020

Active since

Affiliations

University of Brawijaya(Current)

Karisma Sri Rahayu is an author at University of Brawijaya specializing in tourism, customer satisfaction, and business.

Top concepts

TourismBusinessMarketingManagementConsumer ResearchCustomer SatisfactionService QualityBrand ManagementConsumer BehaviorDestination Marketing

Publications per year

2020–2022

4

Publications

4

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Karisma Sri Rahayu · The TQM Journal · 2020 · 115 citations

Customer Experience, Customer Satisfaction, Service Quality +14

Impact of Information Quality on Customer Perceived Value, Experience Quality, and Customer Satisfaction from Using GoFood Aplication

Tundung Subali Patma, Nilawati Fienaningsih, Karisma Sri Rahayu et al. · Journal of Indonesian Economy and Business · 2021 · 45 citations · Full text

Total Quality Management, Customer Satisfaction, Digital Marketing +24

Antecedents customer decision to visit Yogyakarta as special regions in Indonesia

Andriani Kusumawati, Karisma Sri Rahayu, Endhar Wijaya Putra · Cogent Business & Management · 2022 · 14 citations · Full text

Customer Satisfaction, Tourism Management, Consumer Research +17

E-ServQual on E-Trust, E-Satisfaction and Online Repurchase Intention

Karisma Sri Rahayu, Saodin · 2021 · 10 citations

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