L. Chang - Concepedia

Author

L. Chang

Also Known As

Chang, Le Thi Doan, L. Chang, L.H. Chang, Le Thi Doan Chang, Lijing Chang, Li‐Kuan Chang

Publications

258

Citations

H-Index

Concepts

All Affiliations

L. Chang is an author at National Chin-Yi University of Technology specializing in management, customer satisfaction, and marketing.

#	Concept	H-Index	Publications	Citations
1	Business	4	4	250
2	Management	4	4	250
3	Marketing	4	4	250
4	Engineering	1	1	27
5	Industrial Engineering	1	1	27

L. Chang

Publications

250

Citations

H-Index

Page 1

	Year	Citations
Consumer responses to online retailer's service recovery after a service failure Hsin‐Hui Lin, Yi‐Shun Wang, L. Chang Managing Service Quality Customer SatisfactionDigital MarketingConsumer ResearchOnline Customer BehaviorService Quality	2011	149
Determinants of habitual behavior for national and leading brands in China Meng Lin, L. Chang Journal of Product & Brand Management Customer SatisfactionConsumer StudyBrand StrategyConsumer ResearchBuying Behavior	2003	59
Applying Six-Sigma methodology in the Kano quality model: An example of the stationery industry S. C. Chen, L. Chang, T. H. Huang Total Quality Management & Business Excellence Total Quality ManagementCustomer SatisfactionKey Quality CharacteristicsEngineeringSix Sigma	2009	27
Apply 6-sigma methodology in measuring the competition quality of satisfaction performance—an example of ISP Industry C. J. Tao, S. C. Chen, L. Chang Quality & Quantity Customer SatisfactionQuality AssuranceIsp IndustryService QualitySix Sigma	2008	15

Page 1