Vassilios Chrissikopoulos

Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions

Ilias O. Pappas, Panos E. Kourouthanassis, Michail N. Giannakos et al. · Journal of Business Research · 2015 · 475 citations

Customer Satisfaction, Online Shopping Behavior, Online Customer Behavior +14

Moderating effects of online shopping experience on customer satisfaction and repurchase intentions

Ilias O. Pappas, Adamantia Pateli, Michail N. Giannakos et al. · International Journal of Retail & Distribution Management · 2014 · 375 citations

Customer Experience, Customer Satisfaction, Online Shopping Experience +15

Shiny happy people buying: the role of emotions on personalized e-shopping

Ilias O. Pappas, Panos E. Kourouthanassis, Michail N. Giannakos et al. · Electronic Markets · 2014 · 138 citations · Full text

Customer Experience, Customer Satisfaction, Personalized E-shopping +22

Sense and sensibility in personalized e‐commerce: How emotions rebalance the purchase intentions of persuaded customers

Ilias O. Pappas, Panos E. Kourouthanassis, Michail N. Giannakos et al. · Psychology and Marketing · 2017 · 113 citations

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +27

Personalized services in online shopping: Enjoyment and privacy

Ilias O. Pappas, Michail N. Giannakos, Vassilios Chrissikopoulos · International Conference on Information Society · 2012 · 24 citations

Customer Satisfaction, Consumer Research, Communication +16