Concepedia

Duncan Dickson

DD

9

Publications

289

Citations

9

H-Index

2005

Active since

Affiliations

University of Central Florida(Current)

Duncan Dickson is an author at University of Central Florida specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementCustomer SatisfactionOrganizational BehaviorMarketingHospitality ManagementOrganizational CommunicationNursingMedicineEducation

Publications per year

2005–2014

9

Publications

9

Managing Real and Virtual Waits in Hospitality and Service Organizations

Duncan Dickson, Robert C. Ford, Bruce Laval · Cornell Hotel and Restaurant Administration Quarterly · 2005 · 70 citations

Customer Experience, Customer Satisfaction, Virtual Queues +21

Employment characteristics and retention predictors among hourly employees in large US theme parks and attractions

Ady Milman, Duncan Dickson · International Journal of Contemporary Hospitality Management · 2014 · 60 citations · Full text

Customer Satisfaction, Tourism Management, Leisure Study +21

Aligning Internal Organizational Factors With a Service Excellence Mission

Robert C. Ford, Stephen A. Sivo, Myron D. Fottler et al. · Health Care Management Review · 2006 · 32 citations

Total Quality Management, Service Excellence, Health Care Management +16

Comparing hospital staff and patient perceptions of customer service: a pilot study utilizing survey and focus group data

Myron D. Fottler, Duncan Dickson, Robert C. Ford et al. · Health Services Management Research · 2006 · 28 citations

Nursing, Family Medicine, Customer Satisfaction +15

Managing the innovation co-creation challenge

Robert C. Ford, Bo Edvardsson, Duncan Dickson et al. · Organizational Dynamics · 2012 · 28 citations

Innovation Study, Management, Business +7

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