Statistics
Publications
9
Citations
236
H-Index
9
Active since
2009
Jie Zhou is an author at Institute of Psychology, Chinese Academy of Sciences specializing in business, management, and marketing.
Publications per year
2009–2024
9
9
Empirical research on Kano’s model and customer satisfaction
Feng-Han Lin, Sang‐Bing Tsai, Yu‐Cheng Lee et al. · PLoS ONE · 2017 · 104 citations · Full text
Customer Experience, Customer Satisfaction, User Perception +12
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