Feng-Han Lin is an author at Chung Hua University specializing in marketing, business, and management.
Top concepts
BusinessMarketingManagementService QualityConsumer ResearchMarketing StrategyCustomer SatisfactionInteractive Marketing
Publications per year
2017–2017
1
1
Empirical research on Kano’s model and customer satisfaction
Feng-Han Lin, Sang‐Bing Tsai, Yu‐Cheng Lee et al. · PLoS ONE · 2017 · 104 citations · Full text
Customer Experience, Customer Satisfaction, User Perception +12
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