Concepedia
Statistics
Publications
16
Citations
2.3K
H-Index
14
Active since
2009
Affiliations
Purdue University West Lafayette(Current)
North Dakota State University
San Jose State University
State Street (United States)
University of Central Florida
Jooyeon Ha is an author at Purdue University West Lafayette specializing in customer satisfaction, business, and marketing.
Top concepts
Customer SatisfactionBusinessMarketingManagementConsumer BehaviorConsumer ResearchHospitality ManagementHospitality MarketingBehavioral ScienceService Quality
Publications per year
2009–2022
Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment
Jooyeon Ha, SooCheong Jang · International Journal of Hospitality Management · 2010 · 579 citations
Customer Satisfaction, Service Quality, Business +9
Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants
Jooyeon Ha, SooCheong Jang · International Journal of Hospitality Management · 2009 · 488 citations
Customer Satisfaction, Culture, Behavioral Sciences +14
Perceived justice in service recovery and behavioral intentions: The role of relationship quality
Jooyeon Ha, SooCheong Jang · International Journal of Hospitality Management · 2009 · 321 citations
Customer Satisfaction, Service Quality, Behavioral Intentions +12
Effects of ethnic authenticity: Investigating Korean restaurant customers in the U.S.
SooCheong Jang, Jooyeon Ha, Kwangmin Park · International Journal of Hospitality Management · 2012 · 207 citations
Ethnicity, Customer Satisfaction, Culture +12
The effects of dining atmospherics on behavioral intentions through quality perception
Jooyeon Ha, SooCheong Jang · Journal of Services Marketing · 2012 · 163 citations
Customer Satisfaction, Behavioral Decision Making, Social Psychology +22
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