Michelle C. Paul - Concepedia

Author

Michelle C. Paul

Also Known As

M. Chandra Paul, Michelle C Paul, Michelle C. Paul

Publications

173

Citations

H-Index

Concepts

All Affiliations

Michelle C. Paul is an author at University of Maryland, College Park specializing in customer satisfaction, business, and service quality.

#	Concept	H-Index	Publications	Citations
1	Business	2	2	91
2	Education	1	1	61
3	Management	1	1	17
4	Behavioral Sciences	1	1	17
5	Educational Leadership	1	1	61

Michelle C. Paul

Publications

152

Citations

H-Index

Page 1

	Year	Citations
Linking service climate and customer perceptions of service quality: Tests of a causal model. Benjamin Schneider, Susan S. White, Michelle C. Paul Journal of Applied Psychology Customer SatisfactionService ClimateService QualityService ResearchService Study	1998	74
Understanding high school student leaders, i Benjamin Schneider, Michelle C. Paul, Susan S. White, The Leadership Quarterly LeadershipEducationEducational LeadershipLeadership DevelopmentHigher Education	1999	61
Too Much of a Good Thing Benjamin Schneider, Michelle C. Paul, Susan S. White Journal of Service Research Customer SatisfactionBehavioral SciencesOrganizational CommunicationService QualityService Organizations	1998	17

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