Concepedia
Statistics
Publications
15
Citations
361
H-Index
13
Active since
2009
Affiliations
JK Lakshmipat University(Current)
Indian Institute of Technology Roorkee
Amity University
University of Jammu
Dr. Bhim Rao Ambedkar University
Richa Sharma is an author at JK Lakshmipat University specializing in engineering, business, and systems engineering.
Top concepts
BusinessEngineeringSystems EngineeringQueuing TheoryOperations ResearchPerformance ModelingManagementLogisticsCustomer SatisfactionQuantitative Management
Publications per year
2009–2021
Exploring customer switching intentions through relationship marketing paradigm
Gurjeet Kaur, Richa Sharma, Neha Mahajan · International Journal of Bank Marketing · 2012 · 92 citations
Customer Experience, Customer Satisfaction, Relationship Marketing Paradigm +17
Internal market orientation in Indian banking: an empirical analysis
Gurjeet Kaur, Richa Sharma, Nitasha Seli · Managing Service Quality · 2009 · 39 citations
Internal Market Orientation, Customer Satisfaction, Service Quality +13
Optimal control of (N, F) policy for unreliable server queue with multi-optional phase repair and start-up
Madhu Jain, Gaurav Sharma, Richa Sharma · International Journal of Mathematics in Operational Research · 2012 · 37 citations
Cost inspection of a Geo/G/1 retrial model using particle swarm optimization and Genetic algorithm
Geetika Malik, Shweta Upadhyaya, Richa Sharma · Ain Shams Engineering Journal · 2021 · 24 citations · Full text
Unreliable server M/G/1 queue with multi-optional services and multi-optional vacations
Madhu Jain, G.C. Sharma, Richa Sharma · International Journal of Mathematics in Operational Research · 2013 · 22 citations
Multiple Optional Services, High Availability Software, Reliability Engineering +14
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