Raúl Oltra-Badenes

Customer relationship management: digital transformation and sustainable business model innovation

Hermenegildo Gil-Gómez, Vicente Guerola-Navarro, Raúl Oltra-Badenes et al. · Economic Research-Ekonomska Istraživanja · 2020 · 319 citations · Full text

Customer Satisfaction, Digital Business, Digital Marketing +17

Customer relationship management (CRM) and Innovation: A qualitative comparative analysis (QCA) in the search for improvements on the firm performance in winery sector

Vicente Guerola-Navarro, Raúl Oltra-Badenes, Hermenegildo Gil-Gómez et al. · Technological Forecasting and Social Change · 2021 · 76 citations · Full text

Total Quality Management, Customer Satisfaction, Winery Sector +17

Research model for measuring the impact of customer relationship management (CRM) on performance indicators

Vicente Guerola-Navarro, Raúl Oltra-Badenes, Hermenegildo Gil-Gómez et al. · Economic Research-Ekonomska Istraživanja · 2020 · 75 citations · Full text

Total Quality Management, Customer Satisfaction, Customer Experience +16

A Bibliometric Diagnosis and Analysis about Smart Cities

Luís Miguel Ruiz Pérez, Raúl Oltra-Badenes, Juan Vicente Oltra Gutiérrez et al. · Sustainability · 2020 · 49 citations · Full text

Engineering, Urban Application, Data Science +10

Critical factors in the institutionalization of e-participation in e-government in Europe: Technology or leadership?

Doina Stratu-Strelet, Hermenegildo Gil-Gómez, Raúl Oltra-Badenes et al. · Technological Forecasting and Social Change · 2020 · 42 citations · Full text

Bureaucracy, Public Policy, E-democracy +9