Concepedia

Zhenxing Mao

ZM

Statistics

Publications

39

Citations

2.6K

H-Index

29

Active since

2007

Affiliations

California State Polytechnic University(Current)

Collins College

Temple University

Zhejiang University

Hong Kong Polytechnic University

Zhenxing Mao is an author at California State Polytechnic University specializing in business, hospitality management, and tourism.

Top concepts

BusinessTourismHospitality ManagementManagementMarketingHospitalityHospitality IndustryCustomer SatisfactionHospitality MarketingConsumer Research

Publications per year

2007–2023

39

Publications

39

Why travelers use Airbnb again?

Zhenxing Mao, Jiaying Lyu · International Journal of Contemporary Hospitality Management · 2017 · 309 citations

Customer Satisfaction, Digital Marketing, Consumer Study +20

The impacts of quality and quantity attributes of Airbnb hosts on listing performance

Karen Xie, Zhenxing Mao · International Journal of Contemporary Hospitality Management · 2017 · 229 citations

Customer Satisfaction, Listing Performance, Host Quality +14

Goodbye maps, hello apps? Exploring the influential determinants of travel app adoption

Jiaying Lu, Zhenxing Mao, Mengbin Wang et al. · Current Issues in Tourism · 2015 · 187 citations

Customer Satisfaction, Activity-travel Pattern, Consumer Research +20

Understanding Guest Satisfaction with Urban Hotel Location

Yang Yang, Zhenxing Mao, Jingyin Tang · Journal of Travel Research · 2017 · 149 citations

Marketing, Customer Satisfaction, Tourism Management +15

Sleeping in a stranger's home: A trust formation model for Airbnb

Zhenxing Mao, Margie Feree Jones, Mimi Li et al. · Journal of Hospitality and Tourism Management · 2019 · 143 citations · Full text

Trust Metric, Trust Formation Model, Social Computing +9

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