Shuyang Wang

Research on service robot adoption under different service scenarios

Yun Liu, Xingyuan Wang, Shuyang Wang · Technology in Society · 2021 · 52 citations

Customer Satisfaction, Engineering, Automation +6

Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior

Yun Liu, Xingyuan Wang, Yingying Du et al. · Journal of Hospitality and Tourism Management · 2023 · 52 citations

Behavioral Sciences, Service Exclusion, Human Agent Interaction +9

Effect of the COVID-19 Pandemic on Consumers’ Impulse Buying: The Moderating Role of Moderate Thinking

Shuyang Wang, Yun Liu, Yingying Du et al. · International Journal of Environmental Research and Public Health · 2021 · 34 citations · Full text

The power of numbers: an examination of the relationship between numerical cues in online review comments and perceived review helpfulness

Hongliu Li, Xingyuan Wang, Shuyang Wang et al. · Journal of Research in Interactive Marketing · 2022 · 28 citations · Full text

Customer Satisfaction, Perceived Review Helpfulness, Consumer Research +23

Keep it vague? New product preannouncement, regulatory focus, and word-of-mouth

Xingyuan Wang, Yun Liu, Shuyang Wang et al. · Journal of Retailing and Consumer Services · 2021 · 27 citations

Marketing, Interactive Marketing, Management +7