Concepedia

Zhen Shao

ZS

11

Publications

533

Citations

11

H-Index

2019

Active since

Affiliations

Harbin Institute of Technology(Current)

University of Alabama in Huntsville

Hainan University

Southern University of Science and Technology

Zhen Shao is an author at Harbin Institute of Technology specializing in business, marketing, and management.

Top concepts

BusinessMarketingManagementConsumer ResearchConsumer BehaviorCustomer SatisfactionBehavioral Decision MakingTrustInteractive MarketingSupply Chain Management

Publications per year

2019–2024

11

Publications

11

Influence of service quality in sharing economy: Understanding customers’ continuance intention of bicycle sharing

Zhen Shao, Xiaotong Li, Yue Guo et al. · Electronic Commerce Research and Applications · 2020 · 126 citations

Customer Satisfaction, Service Quality, Service Research +10

Building customers’ trust in the ridesharing platform with institutional mechanisms

Zhen Shao, Hao Yin · Internet Research · 2019 · 83 citations

Trust Metric, Customer Satisfaction, Trust Transfer +14

“Ship-from-store” strategy in platform retailing

Yi He, Qingyun Xu, Zhen Shao · Transportation Research Part E Logistics and Transportation Review · 2020 · 73 citations

Business, Logistics, Supply Chain +5

Sources of influences on customers' trust in ride-sharing: why use experience matters?

Zhen Shao, Yue Guo, Xiaotong Li et al. · Industrial Management & Data Systems · 2020 · 52 citations

Customer Experience, Customer Satisfaction, Behavioral Decision Making +21

Understanding the role of justice perceptions in promoting trust and behavioral intention towards ride-sharing

Zhen Shao, Lin Zhang, Xiaotong Li et al. · Electronic Commerce Research and Applications · 2022 · 44 citations

Behavioral Sciences, Behavioral Decision Making, Justice Perceptions +7

Rows per page

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