Zhen-Yu Chen

Product sales forecasting using online reviews and historical sales data: A method combining the Bass model and sentiment analysis

Zhi‐Ping Fan, Yu-Jie Che, Zhen-Yu Chen · Journal of Business Research · 2017 · 315 citations

Customer Review, Online Reviews, Business Intelligence +14

A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data

Zhen-Yu Chen, Zhi-Ping Fan, Minghe Sun · European Journal of Operational Research · 2012 · 140 citations · Full text

Data Classification, Customer Churn Prediction, Support Vector Machine +10

Adaptive Attentional Network for Few-Shot Knowledge Graph Completion

Jiawei Sheng, Shu Guo, Zhen-Yu Chen et al. · 2020 · 111 citations · Full text

A multiple kernel support vector machine scheme for feature selection and rule extraction from gene expression data of cancer tissue

Zhen-Yu Chen, Jianping Li, Liwei Wei · Artificial Intelligence in Medicine · 2007 · 110 citations

Bioinformatics, Support Vector Machine, Engineering +15

Service quality evaluation and service improvement using online reviews: A framework combining deep learning with a hierarchical service quality model

Xinxin Liu, Zhen-Yu Chen · Electronic Commerce Research and Applications · 2022 · 53 citations

Customer Satisfaction, Online Reviews, Service Quality +6