Concepedia

Raj Komaran

RK

1

Publications

52

Citations

1

H-Index

2002

Active since

Affiliations

National University of Singapore(Current)

Raj Komaran is an author at National University of Singapore specializing in customer service, quality function deployment, and total quality management.

Top concepts

BusinessMarketingManagementService DesignQuality SystemsService QualityCustomer ServiceMarketing InsightsService ManagementCustomer Satisfaction

Publications per year

2002–2002

1

Publications

1

Managing service quality by combining voice of the service provider and voice of their customers

Clare Chow‐Chua, Raj Komaran · Managing Service Quality · 2002 · 52 citations

Total Quality Management, Customer Satisfaction, Service Provider +16

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