Concepedia

Clare Chow‐Chua

CC

5

Publications

423

Citations

5

H-Index

2000

Active since

Affiliations

National University of Singapore(Current)

Clare Chow‐Chua is an author at National University of Singapore specializing in management, total quality management, and business.

Top concepts

ManagementBusinessTotal Quality ManagementEngineeringQuality SystemsNursingAuditingMarketingAccountingHospital Medicine

Publications per year

2000–2003

5

Publications

5

Does ISO 9000 certification improve business performance?

Clare Chow‐Chua, Mark Goh, Tan Boon Wan · International Journal of Quality & Reliability Management · 2003 · 245 citations

Total Quality Management, Auditing, Business Operations +15

Framework for evaluating performance and quality improvement in hospitals

Clare Chow‐Chua, Mark Goh · Managing Service Quality · 2002 · 69 citations

Total Quality Management, Engineering, Quality Metric +18

Managing service quality by combining voice of the service provider and voice of their customers

Clare Chow‐Chua, Raj Komaran · Managing Service Quality · 2002 · 52 citations

Total Quality Management, Customer Satisfaction, Service Provider +16

Quality improvement in the healthcare industry: some evidence from Singapore

Clare Chow‐Chua, Mark Goh · International Journal of Health Care Quality Assurance · 2000 · 33 citations

Total Quality Management, Engineering, Continual Improvement Process +24

A demand audit of the insurance market in Singapore

Clare Chow‐Chua, Geraldine S. Lim · Managerial Auditing Journal · 2000 · 24 citations

Empirical Finance, Health Insurance Design, Financial Risk Management +21

Rows per page

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