Concepedia

Roland Kantsperger

RK

Statistics

Publications

3

Citations

322

H-Index

3

Active since

2005

Affiliations

Ludwig-Maximilians-Universität München(Current)

Roland Kantsperger is an author at Ludwig-Maximilians-Universität München specializing in business, hospitality marketing, and management.

Top concepts

Publications per year

2005–2010

3

Publications

3

Consumer trust in service companies: a multiple mediating analysis

Roland Kantsperger, Werner H. Kunz · Managing Service Quality · 2010 · 228 citations

, , +18

Managing overall service quality in customer care centers

Roland Kantsperger, Werner H. Kunz · International Journal of Service Industry Management · 2005 · 61 citations

, , +19

Consumer Trust in Service Companies: A Multiple Mediating Analysis

Werner H. Kunz, Roland Kantsperger · SSRN Electronic Journal · 2010 · 33 citations · Full text

, , +15

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