Concepedia

Sam Thomas

ST

9

Publications

361

Citations

9

H-Index

2011

Active since

Affiliations

Cochin University of Science and Technology(Current)

Rajagiri College of Social Sciences (Autonomous)

Rajagiri Hospital

Sam Thomas is an author at Cochin University of Science and Technology specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionConsumer ResearchEngineeringConsumer BehaviorBrand EquityBrand AwarenessHuman Resources

Publications per year

2011–2024

9

Publications

9

What Drives Student Loyalty in Universities: An Empirical Model from India

Sam Thomas · International Business Research · 2011 · 120 citations · Full text

Linking customer loyalty to customer satisfaction and store image: a structural model for retail stores

Sam Thomas · DECISION · 2013 · 72 citations

Customer Experience, Customer Satisfaction, Service Quality +8

Direct and indirect effect of brand experience on true brand loyalty: role of involvement

Veeva Mathew, Sam Thomas · Asia Pacific Journal of Marketing and Logistics · 2018 · 69 citations

True Brand Loyalty, Customer Satisfaction, Customer Experience +17

Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image

Faisal Babu, Sam Thomas · International Journal of Quality and Service Sciences · 2021 · 20 citations

Total Quality Management, Customer Satisfaction, Engineering +23

Loyalty intentions

Veeva Mathew, Rofin Thirunelvelikaran Mohammed Ali, Sam Thomas · Journal of Indian Business Research · 2014 · 18 citations

Marketing, Media Marketing, Brand Credibility +15

Rows per page

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