Richard Nicholls

Statistics

Publications

Citations

432

H-Index

Active since

2005

Affiliations

University of Worcester(Current)

Poznań University of Economics and Business

Richard Nicholls is an author at University of Worcester specializing in customer relationship management, customer interaction management, and customer engagement.

ORCID

Publications per year

2005–2020

Publications

New directions for customer‐to‐customer interaction research

Richard Nicholls · Journal of Services Marketing · 2010 · 232 citations

Business, Marketing, Customer Relationship Management +10

Customer‐to‐customer interaction (CCI): a cross‐cultural perspective

Richard Nicholls · International Journal of Contemporary Hospitality Management · 2011 · 86 citations

Business, Marketing, Marketing Management +11

What goes on between customers? A cross-industry study of customer-to-customer interaction (CCI)

Richard Nicholls · Journal of Service Theory and Practice · 2020 · 36 citations

Management, Organizational Behavior, Consumer Behavior +12

Other customer age: exploring customer age-difference related CCI

Richard Nicholls, Marwa Gad Mohsen · Journal of Services Marketing · 2015 · 33 citations

Business, Marketing, Marketing Management +14

Managing customer-to-customer interaction (CCI) – insights from the frontline

Richard Nicholls, Marwa Gad Mohsen · Journal of Services Marketing · 2019 · 24 citations

Management, Human Resource Management, Customer Relationship Management +15

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