Shivani Saini

Publications

138

Citations

H-Index

2016

Active since

Affiliations

Dr. B. R. Ambedkar National Institute of Technology Jalandhar(Current)

Shivani Saini is an author at Dr. B. R. Ambedkar National Institute of Technology Jalandhar specializing in customer satisfaction, consumer behavior, and management.

ORCID

Top concepts

BusinessMarketingManagementConsumer BehaviorCustomer SatisfactionService QualityConsumer ResearchRelationship MarketingEngineeringMedia Marketing

Publications per year

2016–2020

Publications

A Link Between Attitudinal and Behavioral Loyalty of Service Customers

Shivani Saini, Jagwinder Singh · Business Perspectives and Research · 2020 · 50 citations

Marketing Analytics, Customer Satisfaction, Structured Questionnaire +19

Quantum Driven Machine Learning

Shivani Saini, P.K. Khosla, M. Kaur et al. · International Journal of Theoretical Physics · 2020 · 49 citations

Quantum Science, Engineering, Quantum Computing +6

Managing Consumer Loyalty through Acquisition, Retention and Experience Efforts: An Empirical Study on Service Consumers in India

Jagwinder Singh, Shivani Saini · Vision The Journal of Business Perspective · 2016 · 16 citations

Customer Experience, Customer Satisfaction, Consumer Research +17

Importance of CEM in CRM-CL framework

Jagwinder Singh, Shivani Saini · Journal of Modelling in Management · 2016 · 13 citations

Customer Experience, Customer Satisfaction, Engineering +23

Managing Consumer Loyalty

Shivani Saini, Jagwinder Singh · International Journal of Asian Business and Information Management · 2019 · 10 citations · Full text

Customer Experience, Customer Satisfaction, Practitioner Literature +15

Rows per page

1–5 of 5